Quest
Opens 7 Sep 2022 08:00 AM (EDT)
Deadline 18 Oct 2022 04:00 PM (EDT)
Description

Introducing Quest

Welcome to Quest — a continuous quality improvement program for child and youth mental health and addictions organizations, offered by the Knowledge Institute on Child and Youth Mental Health and Addictions (Knowledge Institute). 

Quest coaches agency teams through an improvement project with potential organizational or system-level impact.


Learn more about quality improvement 

By participating in Quest, child and youth mental health and addictions agencies will make improvements, while building organizational capacity for quality improvement (QI), fostering a culture of continuous improvement and using a systematic approach for QI. 

Starting in January 2023 project teams will be coached through an improvement project for 6 or 12 months, and will receive support to focus on sustainability, spread and scale, knowledge mobilization and organizational quality planning. 


Learn more about our two Quality Improvement project options

Program components

Those selected to participate in Quest will:

  • Receive tailored, team-based QI coaching by our Lean Six Sigma QI coaches and senior data analyst. 
  • Receive up to $5,000 for a 6-month project or $10,000 for a 12-month project (see Eligible budget items in the Application guide).
  • Receive Lean Six Sigma Yellow Belt training and certification for the core team members of their project team. 
  • Participate in cohort-wide knowledge mobilization and learning events. 
  • Have their agency’s QI culture assessed through a QI maturity tool*; at the start of the project (January 2023), the end of the project (January 2024) and one year after (January 2025). 

*The Quest QI maturity tool is adapted from the Ontario-modified CQI Maturity Tool: Law, M.P., Berry, A., Beehler, J., Thompson, S., Jibb, S., Huter, D., & Pilato, K. & CQI LDCP team (2017) Strengthening Continuous Quality Improvement in Ontario’s Public Health Units: A Scoping Review. Fort Frances, Ontario, Canada

Cohort 3 program activities: January 2023 to December 2023

Cohort Events

Key events that bring all cohort participants together for collaborative learning. For example, White Belt training, Yellow Belt training, Quest cohort kick-off, ‘Quality Connect’ community of practice and Quest cohort close-out.  

Agency QI activities

Individual agency events that provide tailored QI coaching and training to each agency to help with QI project-related activities. 

Regular core team meetings to work on the QI project using the Lean Six Sigma approach. Including:

  • Defining and scoping your project.
  • Measuring and analyzing the current state. 
  • Discussing the change ideas, implementation and future state.
  • Monitoring, controlling, and sustaining the improvement(s).
  • Other ongoing calls/ virtual meetings: to provide ongoing coaching, planning and check-ins (as required) between project leads and QI coaches.

Coaching approach

Our QI coaching team and senior data analyst will:

  • Work alongside your project lead to guide your team through a QI project using the Lean Six Sigma DMAIC framework (Define, Measure, Analyze, Improve, Control)
  • Support the team lead to plan and facilitate core team meetings.
  • Support core team members to actively participate in QI activities by planning and facilitating virtual capacity-building sessions within each of the stages of DMAIC as needed.
  • Document the improvement process through electronic project workbooks with key documents and tools.
  • Coach on indicator and measure selection, data collection and analysis with additional support as needed.
  • Deliver introductory QI sessions for the core team, including Lean Six Sigma White Belt training as needed.
  • Provide guidance to capture voice of customer insight through engagement activities (gathering knowledge and experiences from key stakeholders including clients, families, caregivers and staff on the QI project).
  • Provide the option to be coached on building a culture of continuous quality improvement, including further QI training based on your agency's QI maturity assessment results. 

Program at a glance

Timeline from January 2023 to January 2025. Accessible text follows.

  • 2023 Lean Six Sigma Training & ongoing project activities
    • January 2023: Meet your coaches: connect with agencies; Quest cohort kick-off event; First organizational QI maturity assessment
    • Dates TBD: Two sessions - Quality Connect – special topic
  • December 2023: Final deliverables; Funding ends; Quest cohort close-out event
  • January 2024: Second organizational QI maturity assessment
  • January 2025: Third organizational QI maturity assessment

*For a full overview of all 6- and 12-month features, please see ‘Learn more about our two QI project options’. 

Need help? Contact us (quest@cymha.ca) for application support.

Quest


Introducing Quest

Welcome to Quest — a continuous quality improvement program for child and youth mental health and addictions organizations, offered by the Knowledge Institute on Child and Youth Mental Health and Addictions (Knowledge Institute). 

Quest coaches agency teams through an improvement project with potential organizational or system-level impact.


Learn more about quality improvement 

By participating in Quest, child and youth mental health and addictions agencies will make improvements, while building organizational capacity for quality improvement (QI), fostering a culture of continuous improvement and using a systematic approach for QI. 

Starting in January 2023 project teams will be coached through an improvement project for 6 or 12 months, and will receive support to focus on sustainability, spread and scale, knowledge mobilization and organizational quality planning. 


Learn more about our two Quality Improvement project options

Program components

Those selected to participate in Quest will:

  • Receive tailored, team-based QI coaching by our Lean Six Sigma QI coaches and senior data analyst. 
  • Receive up to $5,000 for a 6-month project or $10,000 for a 12-month project (see Eligible budget items in the Application guide).
  • Receive Lean Six Sigma Yellow Belt training and certification for the core team members of their project team. 
  • Participate in cohort-wide knowledge mobilization and learning events. 
  • Have their agency’s QI culture assessed through a QI maturity tool*; at the start of the project (January 2023), the end of the project (January 2024) and one year after (January 2025). 

*The Quest QI maturity tool is adapted from the Ontario-modified CQI Maturity Tool: Law, M.P., Berry, A., Beehler, J., Thompson, S., Jibb, S., Huter, D., & Pilato, K. & CQI LDCP team (2017) Strengthening Continuous Quality Improvement in Ontario’s Public Health Units: A Scoping Review. Fort Frances, Ontario, Canada

Cohort 3 program activities: January 2023 to December 2023

Cohort Events

Key events that bring all cohort participants together for collaborative learning. For example, White Belt training, Yellow Belt training, Quest cohort kick-off, ‘Quality Connect’ community of practice and Quest cohort close-out.  

Agency QI activities

Individual agency events that provide tailored QI coaching and training to each agency to help with QI project-related activities. 

Regular core team meetings to work on the QI project using the Lean Six Sigma approach. Including:

  • Defining and scoping your project.
  • Measuring and analyzing the current state. 
  • Discussing the change ideas, implementation and future state.
  • Monitoring, controlling, and sustaining the improvement(s).
  • Other ongoing calls/ virtual meetings: to provide ongoing coaching, planning and check-ins (as required) between project leads and QI coaches.

Coaching approach

Our QI coaching team and senior data analyst will:

  • Work alongside your project lead to guide your team through a QI project using the Lean Six Sigma DMAIC framework (Define, Measure, Analyze, Improve, Control)
  • Support the team lead to plan and facilitate core team meetings.
  • Support core team members to actively participate in QI activities by planning and facilitating virtual capacity-building sessions within each of the stages of DMAIC as needed.
  • Document the improvement process through electronic project workbooks with key documents and tools.
  • Coach on indicator and measure selection, data collection and analysis with additional support as needed.
  • Deliver introductory QI sessions for the core team, including Lean Six Sigma White Belt training as needed.
  • Provide guidance to capture voice of customer insight through engagement activities (gathering knowledge and experiences from key stakeholders including clients, families, caregivers and staff on the QI project).
  • Provide the option to be coached on building a culture of continuous quality improvement, including further QI training based on your agency's QI maturity assessment results. 

Program at a glance

Timeline from January 2023 to January 2025. Accessible text follows.

  • 2023 Lean Six Sigma Training & ongoing project activities
    • January 2023: Meet your coaches: connect with agencies; Quest cohort kick-off event; First organizational QI maturity assessment
    • Dates TBD: Two sessions - Quality Connect – special topic
  • December 2023: Final deliverables; Funding ends; Quest cohort close-out event
  • January 2024: Second organizational QI maturity assessment
  • January 2025: Third organizational QI maturity assessment

*For a full overview of all 6- and 12-month features, please see ‘Learn more about our two QI project options’. 

Need help? Contact us (quest@cymha.ca) for application support.

Opens
7 Sep 2022 08:00 AM (EDT)
Deadline
18 Oct 2022 04:00 PM (EDT)